iFix Phone & Computer Repair Privacy Policy

Effective Date: April 30, 2026

At iFix Phone & Computer Repair, we make sure your privacy remains safe and secure. This policy explains how we collect, use, and protect your information when you visit our website or use our services at our Highlands and Hurstbourne locations. By continuing to interact with our business, you agree to the practices described below.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

iFix Phone & Computer Repair (“we,” “us,” or “our”) does not provide customer SMS opt-in details, phone numbers, or consent records for marketing or promotional use by outside organizations. All messaging consent data is kept private and used only for direct communication related to our services.

Mobile contact information may only be accessed when necessary to support essential operations such as customer support or message delivery. Outside of these limited uses, SMS consent and opt-in records remain protected.

1. Information We Collect

We collect different types of information to provide smooth and reliable service:

• Personal Information: Name, email address, phone number, and physical address when provided by you. We also maintain records of communication preferences and opt-in details.
• Device Information: Details such as device type, model, serial number, IMEI, and reported issues to assist with diagnostics and repairs.
• Technical Information: IP address, browser type, device type, and usage data collected through cookies and analytics tools.
• Customer Communication: Records of calls, messages, emails, and service history to improve support and service quality.

2. How We Use Your Information

The information we collect helps us operate efficiently and improve your experience:

• To process repair requests and manage service orders
• To send updates, confirmations, and service notifications
• To respond to customer inquiries and support requests
• To improve our website and customer experience
• To meet legal requirements and prevent misuse

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions: By opting into our SMS services, you agree to receive messages related to your repair services, including appointment confirmations, repair updates, and reminders.

• Opt-In & Consent: Messages are only sent after you provide clear permission. We maintain records of all opt-in actions.
• Opt-Out Instructions: You can stop receiving messages at any time by replying “STOP”. A confirmation message will follow, and no further messages will be sent unless you opt in again.
• Carrier Information: Rates for the standard messages and data may apply. In case of any delay or undelivered messages, your carrier is not responsible for that. 
• Help & Support: Reply “HELP” or contact us directly at:
  • Highlands: (502) 379-7411
  • Hurstbourne: (502) 812-1004

SMS Data Protection Statement: Not a single information will be given to any external sources for any marketing or promotional purposes. Your information can only be sent to the subcontractors who are involved in customer service in order to give you a convenient experience. 

4. Information Sharing & Disclosure

Your information is handled with strict confidentiality. We do not give your information to any unauthenticated sources.

Information may only be used in the following situations:

• Service Support Providers: We may rely on trusted service partners to assist with operations such as payment processing or system support. These partners must protect your information and use it only for the required services.
• Legal Compliance: Information may be provided when required by law or to prevent fraud or security risks.
• Business Changes: In the event of a business transition, your data will remain protected under this policy.

Note: SMS consent and opt-in data are excluded from these situations except where necessary to support messaging services.

5. Data Security

We take reasonable steps to protect your information:

• Secure systems with restricted access
• Regular updates and monitoring
• Staff awareness of proper data handling

While no system is completely secure, we apply practical safeguards to protect your data.

6. Your Rights & Choices

You have control over your personal information:

• Request access to your data
• Ask for updates or corrections
• Request removal where applicable
• Reply “STOP” and opt out of our message services

7. Policy for Children

Our services are intended for adults. We do not knowingly collect information from individuals under the age of 16. If such data is identified, it will be removed upon request.

8. Contact Information

Contact us through phone calls or visit our store to get clear assistance and solve any queries about the privacy policy. 

Highlands (Main Store)

• Address: Highlands, 1510 Bardstown Rd
• (502) 379-7411

Hurstbourne (Repairs Only)

• Address: Hurstbourne, 1239 S Hurstbourne Pkwy, Suite 2
• (502) 812-1004

Email: info@ifixLouisville.com